After driving to VA to see the actual floor plan we liked we met with Sandra in the Statesville office...these offices are nothing more than used car salesman! We asked specific questions and have emails to show the answers before we signed and we have found that most of what we were told was a LIE!
From windows, to cabinets, to time frame to literally almost everything. Then the general contractor for the western NC area, Rod is the worst! He lied to us multiple times then spoke to me like garbage when he was called on it. Told my husband he didn't care what we thought, this was his project and he would do what he wanted.
There are MANY examples of his kind of business but the best is they didn't put in kitchen lights, they were on the plan, wired for but they just weren't installed. I asked and he said he'll check, after a while I asked if he checked, his answer was no. Then the electrician told us he had called them the day before and told them not to install them! So he lied to me and just didn't install the lights.
Luckily, the electrician does better business than that and said they would do it because they know it is the right thing. This is just ONE of the many examples of bad business. Don't think the main company cares, the only contact is for Gene McDonald, supposedly the owner, it is an email that never gets a response..ever! I posted in their FB page and my comments get deleted.
The reason you don't see the bad everywhere is because they spend their time cleaning up their social media presence. We have to fix SO much just to move in! We have to repaint the ENTIRE house. They didn't wipe the walls after sanding so the walls have a grit under the paint and they just didn't paint some walls and others there are strips of paint that they missed.
Please do NOT use this company! Contact me for a tour of my home or info!
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